![]() Whilst our services will be available to many customers, there are countries where, due to legal or regulatory restraints, we cannot provide them. Our International services are offered by Lloyds Bank Corporate Markets plc. For more information on ring-fencing visit /ringfencing/. Lloyds Bank Corporate Markets plc is independent from Lloyds Bank plc, which is authorised and regulated in the UK as the ring fenced bank of the Lloyds Banking Group. The Jersey, Guernsey and Isle of Man branches of Lloyds Bank Corporate Markets plc are each separately licensed as regulated deposit-takers in their respective jurisdictions. "What surprised me is the fact that TSB allowed the buggy system to run through their 1.9 million customers proper testing of the new system," he said.Lloyds Bank Corporate Markets plc is authorised and regulated in the UK as the non-ring fenced bank of the Lloyds Banking Group. Shujun Li, professor of cybersecurity research at the University of Kent, said the main issue was not the initial failure – modern IT systems are too complicated and dynamic to be totally bug-free, he said – but because of the bank’s poor risk management. I tried logging in earlier, got java errors and load balancer capacity errors. How can you do an upgrade of this size and not have a regression plan in case of problems?įrankly the Director and senior IT management need firing. ![]() ![]() However, users questioned the platform's testing processes and pointed out that the bank should have had regression plans in place. Pester said in September last year that "over 2,500 man years of effort by TSB, Sabadell and our technology partners" had gone into TSB's "new banking platform for the digital age". It's not clear where the root of the problem lies. Meanwhile, the bank is remaining tight-lipped about what has caused the problems, although its Spanish owner Sabadell yesterday issued – and then quickly pulled – a post bragging about its IT integration successes. TSB's social media ninjas are trying to issue personal apologies to all the disappointed customers out there – which mostly consists of directing them to the already clogged phone lines – but users have yet to receive an apology by other means, such as text or email. When is this going to be fixed? We need access to our own money I can log in but can't make any transfers - just get 'ArrayIndexOutofBounds.' so may as well still be offline. Craig Steele April 23, the news stories coming out that you're up & running aren't true. Those who do get past the holding pages are reporting password failures and crashes when trying to perform basic banking functions, while other users are jumping onto social media sites to share the many and various error messages.īest (worst) error message of the day from who are currently having a technical nightmare. Three days over run, just not good enough #tsbfail /ZUHFh0qd1K However, the reality is somewhat different, as users are being told that the bank is "limiting access" to the app and online banking, with only a few allowed to log in at this is ridiculous, I’ve tried several times and even when I managed to log in, the app kept crashing. Thank you for your patience and for bearing with us. Our mobile banking app and online banking are now up and running. Following the outage that started as planned downtime on Friday afternoon, CEO Paul Pester this morning triumphantly told disgruntled folk on Twitter that services were "up and running" again.
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